I had issues with a staff member in the food area who was unhelpful and rude. The hair I initially thought was on the toilet seat turned out to be a crack, which suggests a lack of attention to maintenance. I was disappointed there was no complimentary breakfast despite the high room price.

i expected a five-star experience but was met with broken ice machines and no complimentary breakfast. the staff barely acknowledged my presence, which was surprising given the price i paid. i was hoping for a complimentary upgrade due to these inconveniences, but sadly, that didn’t happen. almost left a good review, but just couldn’t.

The location is perfect, just minutes from the mall! The outdoor pool was a hit, and our room was spotlessly clean.

The hotel is conveniently located near the

mall, making it ideal for shopping trips. The staff was very accommodating and the cleanliness impressed me. However, the breakfast options could use some expansion, especially for those with dietary restrictions.

A surprising stay by the pool

The location was prime for shopping, just a quick drive to the mall. My kids adored the outdoor pool, and I appreciated the fitness room with updated equipment.

However, the breakfast offerings were average, with limited options, and the ice machine was broken during our stay, which made it inconvenient for late-night snacks.

the staff is super friendly and eager to help with requests. the toilet height was too low.

The hotel is exceptionally clean, and that’s my top priority. The fitness center had great equipment, which I appreciated for my morning workout. However, there was no complimentary breakfast, and for the price we paid, that felt off. I had to pay extra for breakfast items that didn’t quite meet my expectations, and that was a letdown. One ice machine was out of order during our stay, which made finding ice a little inconvenient. Still, the location across from Stone Briar Mall was convenient for our shopping plans, and the drive was quick. The air conditioning worked wonderfully, keeping our room nice and cool during the hot Texas summer. Overall, the pros outweighed the cons, especially with how clean everything was.

This was an optimal selection for a walk in the evening in Frisco with good value. The outdoor pool was a hit with my kids, and they loved splashing around after a long day. Don't forget to check local shops nearby for great deals.

We had a fantastic experience! The kids adored the heated outdoor pool, perfect for cooling off after a busy day. The fitness room was well-equipped, and the staff was super friendly and helpful.

One small downside was the broken ice machine on our floor, which was a bit inconvenient during our stay.

Our stay at Hilton Garden in Frisco was good! The staff provided really good service, enhancing our experience significantly. I particularly enjoyed the fitness center with its updated equipment. While the breakfast options lacked variety, the overall cleanliness impressed me.

Recommend for a weekend trip

Comfortable room, excellent location, with the hotel being directly across the street from a popular mall that made our shopping trip convenient and enjoyable, and the heated outdoor pool was a delightful feature for our kids after a long day of exploring.

Couldn't have been better.

The hotel offered a tranquil atmosphere with natural sunlight illuminating the common areas, creating a refreshing vibe that made my stay enjoyable and comfortable, especially as a senior needing easy accessibility.

More seating areas for seniors would be beneficial.

Clean hotel with a heated pool, but no room service was disappointing.